Privacy Policy

Last updated: [12/05/2026]

Caol Tours respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it and how you can contact us about your data.

Who we are

This website is operated by Caol Tours.

Website: https://caoltours.com
Contact: wolfie@caoltours.com
Location: Scotland, United Kingdom

What information we collect

We may collect personal information when you contact us, submit an enquiry, request information about a tour, or make a booking.

This may include your name, email address, phone number, country or location, travel dates, number of guests, tour preferences and any other information you choose to send us.

Our website may also collect basic technical information, such as IP address, browser type, device information and website usage data, through cookies and analytics tools.

How we use your information

We use your information to:

– respond to enquiries;
– prepare tour information or bespoke itineraries;
– manage bookings, payments and customer communication;
– improve our website and services;
– keep business, accounting and legal records;
– protect our website from spam, fraud or security issues.

We do not sell your personal information.

Bookings and payments

If you make a payment, it may be processed by a trusted third-party payment provider. We do not store full card details on our website.

Cookies and analytics

Our website may use cookies to help it work properly, understand visitor activity and improve performance. We may use tools such as Google Analytics, Google Search Console, Google Ads, Meta/Facebook tools or similar services.

Where required, non-essential cookies such as analytics or advertising cookies will only be used with your consent. You can also manage cookies through your browser settings.

Contact forms, email and WhatsApp

When you contact us through our website, email, WhatsApp or social media, we use the details you provide to respond to your message and manage your enquiry.

If you provide information about accessibility, mobility, dietary needs or other travel preferences, we will only use it to help arrange your tour appropriately.

Who we share your information with

We may share limited information with trusted third parties where necessary, such as payment providers, website hosting providers, analytics services, professional advisers, or tour-related suppliers.

We may also share information if required by law.

How long we keep your information

We keep personal information only for as long as necessary. Enquiry information may be kept for a reasonable period for follow-up. Booking, payment and business records may be kept for longer where required for accounting, tax, legal or insurance purposes.

Your rights

Depending on where you live, you may have rights to access, correct, delete or restrict the use of your personal information. You may also withdraw consent where processing is based on consent.

If you are in the UK, you have the right to complain to the Information Commissioner’s Office.

External links and embedded content

Our website may contain links or embedded content from third-party websites, such as maps, videos, social media platforms or booking/payment providers. These third parties may collect data according to their own privacy policies.

Security

We take reasonable steps to protect your personal information, but no online communication or website is completely secure.

Contact us

If you have any questions about this Privacy Policy or how we use your information, please contact us at:

wolfie@caoltours.com
Caol Tours
https://caoltours.com